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Shipping&Return

International Shipping

 

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. 
 
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Our online Store is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

 

Important note

 

If the goods are found damaged or lost when received, Please report the issues to the local DHL within receipt of 24 
hours. And then give us the reference number that DHL provide. So that we can claim to DHL and insurance company 
for damage or lost compensation in time.

 

Return & Exchange

 

We always help our customer enjoy shopping here. All products will be sent out within 3-5 days and reach customers in 7-10 days by dhl or EMS , if the shipping address is not remote area. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us,please take advantage of our return and exchange policy. You can email our dedicated customer service flippernow@hotmail.com within 7 days upon the delivery date.

 

Return Guideline:

 

1. The customer has to contact us to get a return authorization and return address within 7 days upon receipt if you want to return your purchase.

2. Please indicate reason for return to get the return authorization and returning address.

3. All items must be returned in the original package.

4. Pack merchandise securely. Please include the following information with your return:
Bill-to name, address; ship-to name, address; order number; reason for return; phone number.

5. All returns are recommended to be sent via a traceable carrier. Please don't use TNT or UPS, which will cause high Customs duty. We aren't responsible for any extra charge caused by Customs. Returns must be shipped prepaid. We do not accept C.O.D deliveries.

6. Postage is not refundable. $50 handling fee and postage will be deducted from the refund if the received package has been signed up and opened, which also applies to orders with free shipping. $50 handling fee will not be charged for those who have not signed for their received packages. Only postage is not refundable.

7. The customer can get the refund within 2 weeks after we receive the returned items.

 

Exchange Guideline:

 

1. Items must be returned within 7 days of delivery and the customer is responsible for all the shipping charges caused by the whole exchange process, that's to say, the customer has to pay the shipping cost for us to send a replacement item to you. Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing. Specify the exchange item and the new color or size in your email to the customer service.

2. Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit (You're supposed to attach a picture of the faulty part). All items can only exchange for equal price replacements. Please be aware that we will issue the replacements only after your returns have been received.

3. Items must be in like-new condition and unworn to be accepted as a return. To contact customer service for questions to obtain return authorization, please email us at flippernow@hotmail.com